Refund Policy

(a) We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.

(b) Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.

(c) Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

(a) Under the Australian Consumer Law, our goods and services come with guarantees that cannot be excluded. For major failures with the goods, you are entitled to cancel the purchase, to a refund for the price of the goods, and to compensation for any damage or loss (whether direct or consequential) that was, or reasonably ought to have been, foreseeable by us.

(b) If the failure with the service does not amount to a major failure, you are entitled to a re-supply of the goods within a reasonable time, or to cancel the purchase and be provided with a refund of any price paid.

(c) If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail. Further information is available from the website of the Australian Competition and Consumer Commission.

We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere.

(a) In the event the product you ordered has been damaged during delivery, please contact us as soon as possible. Any damaged product must be returned in the condition in which it was received, together with any packaging and other items received with the damaged product.

(b) We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within a reasonable time from the date of receiving the product.

Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:

• You misused the said product in a way which caused the problem.
• You knew or were made aware of the problem(s) before you purchased it.
• You asked for a service to be done in a certain manner, or for alterations to a product, against our advice, or you were unclear about what you wanted.
• Any other exceptions that apply under the Australian Consumer Law.

(a) Where a product fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear the cost of shipping the product back to us and the cost of shipping any replacement to you.

(b) If the returned product can easily be shipped, you are responsible for arranging its return. If eligible for repair, replacement or refund, we will reimburse you for reasonable postage costs.

(c) If the product is too large or heavy to be returned by you and is believed eligible for repair, replacement or refund, we will organise postage at our cost.

(d) Where we organise and pay for the inspection, postage or collection of a returned product and it turns out not to be eligible, you will be required to pay the costs of any inspection, postage or collection.

We aim to process any requests for repairs, replacements or refunds promptly after receipt.

(a) You can contact us using the contact email provided at the end of this Policy to discuss a return.

(b) Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.

(c) To be eligible for a refund, repair or replacement, you must provide proof of purchase.

(d) You may be required to provide a government issued identification to qualify for a refund, repair or replacement.

If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at info@joinmeapp.net.